A Year of Customer Success

Six things I learned that you can try today I was the Director of Customer Success at TeamFit (formerly Nugg) for a year and it was one of the best professional experiences I’ve had in my life. I went into the job thinking I knew a thing or two about building products and customer success and left realizing … Read more

Why didn’t they see that feature?

If users don’t know about it, they won’t use it This summer a strategy class at the University of British Columbia (UBC) used Nugg to share discussions about strategy and to manage project teams. The instructor tied using Nugg class participation to grades, so there was a lot of use. We got some feedback from the … Read more