InfoWorld: AOL introduces business tools for IM: June 10, 2004: By Cathleen Moore : APPLICATION_DEVELOPMENT : APPLICATIONS
Clearly AOL had to do this since both Yahoo and MSN had developed similar agreements. Even free IM is ligitimate within the business world now, so by adding these are a core requirement. Of course only fairly larger American companies could afford to take advantage of these services. Small businesses and consultants will need to source other less expensive alternatives.