Blog

Not how to be sticky, but how to join and connect people Photo by Sam Cat This is something that I grapple with on a daily basis. My job, as you can see, is content marketing. As an much as I …

Continue Reading about Communication is the glue between you and your customers →

How do you build more when you don’t think there is a place for more? I was chatting with Marshall Kirkpatrick about apps and what we’re up to. I think Marshall is a deity, demigod at least, of …

Continue Reading about Innovation Requires Knowing It Can Be Done →

A few simple things would have made things much better. I needed to get the driver’s-side side mirror fixed on my wife’s car. It had been bashed and wouldn’t stay in place. Since this is a …

Continue Reading about The Customer Experience of Getting My Car Fixed →

I write a lot of stuff. And it all starts with a blank piece of glass I’ve been on a bit of a writing tear of late. Which is good because writing is literally my job. I made a faux-resolution to …

Continue Reading about It’s all about the whiteboards →

It’s up to us to figure this stuff out first I read a lot of Signal v. Noise. Even if I don’t use Basecamp at work, I connect with what Jason Fried and DHH say in their posts. Jason gave a great …

Continue Reading about Technology isn’t going to fix work →