Posts tagged as:

Telus Mobility

Great customer service equation has two parts: you and them

by Tris Hussey on November 13, 2008 · 1 comment

in Random Bits

This post from Service Untitled gave me just the right push and connection to flesh out my customer service post that’s been perking in my brain for a couple days now–Service Untitled» Blog Archive » Greet your customers by name.
As you know Wednesday night I made the leap back into the Mac world, that’s only half of the story. You see to make the transition complete, and not to be paying for something I couldn’t use, I needed to replace my PCMCIA EVDO modem with a USB version.
Sounds simple right? [...]

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Telus Mobility you need to work on your e-interfaces and communicate to customers better

by Tris Hussey on July 27, 2008 · 2 comments

in Social Media, Web 2.0

On Friday I started the onerous task of dealing with the details of moving. Switching hydro, Shaw, etc. I also had a bit of a beef with Telus Mobility because when I tried a Telus Hotspot while at Pearson, I couldn’t connect for free. According to my plan I have unlimited use of all Telus Hotspots (which will rock with my Eee PC). I also wanted to figure out why my billing and account balance seemed to be wonky.
Well it turns out that first off I should have been checking [...]

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