This post from Service Untitled gave me just the right push and connection to flesh out my customer service post that’s been perking in my brain for a couple days now–Service Untitled» Blog Archive » Greet your customers by name. As you know Wednesday night I made the leap back into the Mac world, that’s [...]
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Great customer service equation has two parts: you and them
Filed Under: Random Bits Tagged With: business models, community building, customer service, EVDO, Telus, Telus Mobility
Telus Mobility you need to work on your e-interfaces and communicate to customers better
On Friday I started the onerous task of dealing with the details of moving. Switching hydro, Shaw, etc. I also had a bit of a beef with Telus Mobility because when I tried a Telus Hotspot while at Pearson, I couldn’t connect for free. According to my plan I have unlimited use of all Telus [...]
Filed Under: Social Media, Web 2.0 Tagged With: customer feedback, customer service, tech support, Telus, Telus Mobility, UI, website design
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