Posts tagged as:

customer service

Was business blogging only a fad for the good times?

by Tris Hussey on November 17, 2008 · 0 comments

in Blogging, Social Media, Web 2.0

Jim Turner and I worked together at One By One Media and Bloggers For Hire when business blogging was a new and unproven way to reach customers. Yes, it was often a hard slog, but blogging was hot in the media and a lot of people were being told to “get a blog for us” so we did. Now times are a wee tougher and Jim is seeing the predictable backlash.

I can see a pattern to something that is beginning to make me think that the economy is hitting even [...]

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Great customer service equation has two parts: you and them

by Tris Hussey on November 13, 2008 · 1 comment

in Random Bits

This post from Service Untitled gave me just the right push and connection to flesh out my customer service post that’s been perking in my brain for a couple days now–Service Untitled» Blog Archive » Greet your customers by name.
As you know Wednesday night I made the leap back into the Mac world, that’s only half of the story. You see to make the transition complete, and not to be paying for something I couldn’t use, I needed to replace my PCMCIA EVDO modem with a USB version.
Sounds simple right? [...]

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Telus Mobility you need to work on your e-interfaces and communicate to customers better

by Tris Hussey on July 27, 2008 · 2 comments

in Social Media, Web 2.0

On Friday I started the onerous task of dealing with the details of moving. Switching hydro, Shaw, etc. I also had a bit of a beef with Telus Mobility because when I tried a Telus Hotspot while at Pearson, I couldn’t connect for free. According to my plan I have unlimited use of all Telus Hotspots (which will rock with my Eee PC). I also wanted to figure out why my billing and account balance seemed to be wonky.
Well it turns out that first off I should have been checking [...]

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