Jim Turner and I worked together at One By One Media and Bloggers For Hire when business blogging was a new and unproven way to reach customers. Yes, it was often a hard slog, but blogging was hot in the media and a lot of people were being told to “get a blog for us” so we did. Now times are a wee tougher and Jim is seeing the predictable backlash.
I can see a pattern to something that is beginning to make me think that the economy is hitting even [...]
Tagged as:
advertising,
Blogging,
business models,
customer service,
Marketing,
microblogging,
PR,
Social Media,
Web 2.0
On Friday I started the onerous task of dealing with the details of moving. Switching hydro, Shaw, etc. I also had a bit of a beef with Telus Mobility because when I tried a Telus Hotspot while at Pearson, I couldn’t connect for free. According to my plan I have unlimited use of all Telus Hotspots (which will rock with my Eee PC). I also wanted to figure out why my billing and account balance seemed to be wonky.
Well it turns out that first off I should have been checking [...]
Tagged as:
customer feedback,
customer service,
tech support,
Telus,
Telus Mobility,
UI,
website design